When you are using a 64-bit OS (Windows Vista or Windows Server 2008) there are actually 2 Control Panels, one for 64-bit items and one for 32-bit items.
It turned out that the user was using the 64-bit version of Windows Vista.
They called because they did not see the Mail shortcut in their Control Panel. We recently received a call where a user needed to create a new MAPI (Outlook) profile. First published on TechNet on Apr 28, 2008
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